FAQ's

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Do you ship overseas?

We offer worldwide delivery and free shipping on all orders. No matter where you are in the world, you can enjoy Kittycessories products.

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Can I return faulty items?

We no longer process returns:

Damaged/faulty items will be refunded or exchanged as long as sufficient photo evidence is provided.

Time Frame: You have 30 days from the date of purchase to submit evidence of the damaged or faulty item.

Faulty Items: If an item arrives faulty or damaged, please contact us immediately for a swift resolution.

Process: To be refunded or exchanged you must provide photo evidence of the faulty or damaged products.

Refunds and Exchanges: Upon inspecting the evidence we’ll process your refund or exchange. Refunds are credited to the original payment method.

Shipping Protection: This is a non-refundable fee once purchased, as this is paid forward to the logistics company as package insurance.

Please email kittycessories@gmail.com to process refunds or exchanges.

To learn more about our policies please visit our Refund Policy page.

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How long does it take to receive my order?

Depending on where you are in the world, times may vary

Your order will be processed within 2-5 days, followed by shipping times of 5-14 days.

Please note that these are buisness days and we do not process/ship orders over the weekend.

You'll receive more specific delivery details in your fulfillment email update letting you know that your order has been shipped out.

Depending on what is ordered, Your order may be split into separate packages.

Get in Touch, We're Here to Help!

At Kittycessories, your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you.

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